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Frequently Asked Questions (FAQs)
1. What products does NewWave offer?
NewWave specializes in high-quality, innovative security and cash management solutions, including:
For more information on each product, visit our product pages or contact our sales team.
2. Where is NewWave located?
Our office is located at: 25 Rajgarh Road, Chauburji, Lahore, Pakistan.
3. How can I contact NewWave?
You can reach us through the following channels:
UAN: +9242111888111
Email: sales@newwave.com.pk
Our customer support team is available to assist you with any inquiries.
4. Do you offer international shipping?
Yes, we provide both local and international shipping. Delivery times depend on your location. Please contact us for a quote or further shipping details.
5. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
6. How can I place an order?
To place an order, simply visit our website, select the product you are interested in, and proceed to checkout. If you need assistance, feel free to call our customer service team, who can help you place your order over the phone.
7. What is your return and exchange policy?
We want you to be fully satisfied with your purchase. If for any reason you're not happy with your product, you can return it within from the date of purchase. The product must be in its original condition and packaging. For more details on returns or exchanges, please refer to our Return Policy page or contact our support team.
8. What is the warranty on your products?
We offer a [1-year] warranty on most of our products, which covers manufacturing defects. The warranty does not cover damage caused by misuse or accidents. For more detailed information about warranties, please contact us or refer to the warranty section included with your product.
9. How can I track my order?
Once your order has been shipped, we will send you a tracking number to monitor its progress. You can track your shipment on the courier’s website or contact us for assistance.
10. Are your products easy to install?
Our products, including cash counting machines, cash registers, and digital safe lockers, are designed to be user-friendly. However, for more complex installations like smart door locks, we recommend professional installation. We can assist with installation services or recommend a trusted technician.
11. How can I maintain or service my machines?
Regular maintenance is essential to ensure the longevity of your machines. We provide maintenance guides with every product and offer servicing options for cash counting machines, cash registers, and more. Please contact our support team for any servicing needs.
12. What should I do if I have trouble with a product?
If you encounter any issues with one of our products, please contact our customer support team immediately. We can troubleshoot common problems or provide instructions for fixing minor issues. For technical support, please reach out via phone or email.
13. Do you offer bulk purchasing options for businesses?
Yes, we offer bulk purchasing options for businesses, along with special discounts. Please contact our sales department for custom pricing and quotes based on your needs.
14. What if I need more information about a specific product?
For more detailed product information, you can visit the product pages on our website or contact our sales team. We can provide you with additional specifications, features, and benefits to help you make the best purchasing decision.
15. How do I secure my personal data and payment information with NewWave?
We take your privacy and security seriously. All personal and payment information provided during purchases is encrypted and stored securely. For further details, please read our Privacy Policy.
Still have questions?
Feel free to contact us at +9242111888111, or send an email to sales@newwave.com.pk - we're happy to assist!
