Last Update: 24 May, 2024

At NewWave, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied. Please read the following guidelines to understand how returns and exchanges work.

1. Refunds and Exchanges

• No Return and Exchange Policy Currently offering

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at sales@newwave.com.pk or +92 (42) 111-888-111 We will arrange for a replacement at no additional cost to you.

Please provide photos of the damaged or defective product, as well as any packaging, when contacting us to ensure faster processing of your claim.If the damage is determined to be caused by shipping, we will file a claim with the carrier.

If you've done all of this and still have not received your refund, please contact us at sales@newwave.com.pk.

3. Customer Support

If you have any questions or concerns about our Return Policy or the return process, please do not hesitate to contact us. Our customer support team is here to assist you!